Responsible Gaming

Gaming Should Be Entertainment

At Luckywave on cleopet.co.uk, we believe that online gaming should be enjoyable entertainment only. Gambling is not a reliable way to earn money or solve financial problems. It carries real financial and emotional risks that should never be underestimated.

We encourage all players to gamble only with money they can afford to lose and to set strict limits before playing.

Age Verification

You must be at least 18 years old or the legal age for gambling in your jurisdiction to use Luckywave. UK players must be 18+.

We take age verification seriously and operate strict checks during registration and account verification. If you are under the legal age, you are not permitted to gamble with us.

Warning Signs of Problem Gambling

If you recognise any of the following signs in your own behaviour, please seek help immediately:

• Spending more time or money on gambling than intended
• Feeling anxious or irritable when trying to cut back or stop
• Chasing losses by returning to gamble more to recover money lost
• Hiding your gambling activity from family, friends or partners
• Using gambling to escape problems, stress, anxiety or low mood
• Borrowing money or getting into debt to fund gambling
• Neglecting work, education, family or other important responsibilities
• Feeling that gambling is out of your control
• Failed attempts to reduce or stop gambling
• Physical symptoms such as sleep problems or changes in appetite

Self-Help Tools

Luckywave provides several tools to help you stay in control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a chosen timeframe (daily, weekly or monthly)
• Loss Limits: Set a maximum amount you are willing to lose in a chosen period
• Reality Checks: Receive regular pop-up reminders showing how long you have been playing and how much you have wagered
• Self-Exclusion: Temporarily or permanently close your account and exclude yourself from all Luckywave gaming activity
• Timeout: Take a break from your account for a set period (minimum 24 hours)

These tools are available in your account settings at any time. Use them proactively to maintain control.

Support and Help

If you are concerned about your gambling or suspect you may have a problem, help is available. The following organisations provide free, confidential support:

United Kingdom

• GamCare: Free counselling and support for problem gamblers and their families. www.gamcare.org.uk
• GamStop: A national self-exclusion scheme allowing you to exclude yourself from all online gambling operators in the UK. www.gamstop.co.uk
• National Problem Gambling Clinic: NHS specialist treatment service. Call 0203 300 1500

International Support

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

If You Need Help

Do not hesitate to reach out. Problem gambling is a recognised condition and support is available. Contact one of the organisations listed above, speak to your GP, or call a support helpline in your country.

You can also contact our customer support team at any time if you wish to discuss your account settings or access the self-help tools available to you.